Frequently Asked Questions
Everything you need to know before (or after) you place your order.
We aim to process all orders within 2 to 4 business days. Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number so you can follow your delivery in real time.
Please note that during peak times (sales or holidays), processing may take an extra day or two.
Estimated delivery times vary depending on your location:
Europe: 5–10 business days
North America: 7–14 business days
Rest of World: 10–18 business days
Delivery times are estimates and do not account for potential delays caused by customs or courier issues.
Yes. We offer free standard shipping on all orders over $150. For orders under this amount, shipping rates are calculated at checkout based on your destination.
Customs policies vary by country. Any applicable duties or import taxes are the responsibility of the customer.
We recommend checking with your local customs office for more information.
Yes. We accept returns and exchanges within 14 days of delivery. Items must be in original condition, unworn, unwashed, and with all tags attached.
To start a return, simply contact us at support@marceaubella.com with your order number and reason for return.
Customers are responsible for return shipping costs unless the item is faulty.
Once your return is received and inspected, we will process your refund within 5–7 business days.
Refunds are issued to the original payment method.
If your order hasn’t been processed yet, we’ll do our best to help.
Please email support@marceaubella.com as soon as possible with your order number and request.
Once an order is processed or shipped, we unfortunately cannot make changes.
Some of our bestselling pieces are restocked depending on demand and availability.
If an item is sold out, you can subscribe to restock alerts on the product page to be notified when it’s back.
Not at the moment. However, every order is carefully packed in clean, minimalist packaging that’s perfect for gifting.
Still have questions?
We're here to help — just send us an email or message us on WhatsApp.
support@marceaubella.com